As a Customer Support Representative at Peaceful Media Ltd., you will play a vital role in ensuring our customers receive the best possible experience with our products and services. Your primary responsibility will be to interact with our valued customers, providing them with timely and effective solutions to their inquiries and concerns. You will be the friendly face and voice of our company, creating positive impressions that contribute to our reputation for exceptional customer service.
As a Customer Support Representative, you will be the first point of contact for our customers, whether through phone calls, emails, or live chat. Your exceptional communication skills will shine as you listen attentively to customers' needs, questions, and complaints, and respond with empathy and understanding. Your ability to convey information clearly and concisely will help customers navigate any challenges they encounter, fostering a sense of trust and confidence in our brand.
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
Experience an asset
Work setting
- Urban area
- Business
Responsibilities
Tasks
- Promote sales to existing clients
- Develop reports and proposals to illustrate benefits from use of good or service
- Deliver sales presentations
- Prepare and administer sales contracts
- Conduct sales transactions through Internet-based electronic commerce
- Consult with clients after sale to provide ongoing support
- Prepare or oversee preparation of sales or other contracts
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Consult with clients after sale or signed contracts
- Provide clients with presentations on the benefits and uses of goods or services
Experience and specialization
Computer and technology knowledge
- MS Excel
- Presentation software
- Word processing software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Include this reference number in your application
PM-7-2013
How-to-apply instructions
Here is what you must include in your application:
- Job reference number
- Cover letter
- References attesting experience
This job posting includes screening questions. Please answer the following questions when applying:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
Advertised until
2023-07-20
