At Sofa By Fancy Ltd, we take pride in delivering exceptional customer service to our valued clients, and as a Customer Support Representative, you'll play a pivotal role in ensuring their satisfaction. As one of Canada's leading furniture retailers, we believe in providing a seamless and delightful shopping experience for every customer who walks through our virtual doors. As a result, we are seeking a skilled and empathetic individual to join our dynamic customer support team based in Canada.
As a Customer Support Representative at Sofa By Fancy Ltd, you will be at the forefront of our customer interactions, serving as the primary point of contact for inquiries, concerns, and assistance. Your responsibilities will include promptly responding to customer queries via phone, email, and live chat, demonstrating exceptional communication skills to understand their needs thoroughly.
You will be empowered to offer personalized solutions, providing product information, assisting with order placements, and addressing any post-purchase issues with empathy and professionalism. Your goal will be to ensure every customer's concerns are handled efficiently, leaving them with a positive impression of our brand.
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Work setting
- Urban area
Responsibilities
Tasks
- Promote sales to existing clients
- Identify and solicit potential clients
- Assess client's needs and resources and recommend the appropriate goods or services
- Estimate costs of installing and maintaining equipment or service
- Conduct sales transactions through Internet-based electronic commerce
- Provide input into product design where goods or services must be tailored to suit client's needs
- Consult with clients after sale to provide ongoing support
- Train customers' staff in the operation and maintenance of equipment
- Resolve product and service related problems
- Represent companies that export and import products or services to and from foreign countries
- Supervise activities of other sales representatives
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Review and adapt information regarding product innovations, competitors and market conditions
- Provide customer service
- Advertise and/or promote products, sales or services
Supervision
- 3-4 people
Experience and specialization
Computer and technology knowledge
- Database management
- MS Excel
- MS Word
Area of specialization
- Furniture
Additional information
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Repetitive tasks
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Initiative
- Flexibility
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2023-08-03
